Everything you wish
to know
A quiet guide to the promises behind every be.SHinE piece — from warranty to lifetime care, thoughtfully answered.
Our Warranty
Every piece is backed by our six-month promise. Here's what that means for you.
Every be.SHinE piece comes with a 6-month warranty from the date of delivery. During this period, all re-plating and repairs due to manufacturing defects are provided completely free of cost — including return shipping.
If something isn't right within your first six months, simply reach out via WhatsApp or email. Our team will assess and resolve it promptly.
- Manufacturing defects
- Premature plating fade under normal wear
- Premature plating peel under normal wear
- Damage from perfume, deodorant, or chemicals
- Damage from chlorine or water exposure
- Scratches from mishandling
- Normal wear over extended time
Subhash Chowk, Near Central Bank of India
Latur – 413512, Maharashtra
Lifetime Re-plating
A timeless promise — your piece will shine as brilliantly tomorrow as it did the day it was unboxed.
Great jewellery deserves to last a lifetime — and with be.SHinE, it can. No matter when you purchased your piece, you can send it back to our atelier for professional re-plating, restored to its original finish.
No expiry. No conditions. This service is available for every be.SHinE piece, for as long as you own it.
Within your 6-month warranty period, all re-plating is completely free — no charges whatsoever. After the warranty period, lifetime re-plating remains available at a nominal service charge.
Important: To be eligible for re-plating, the piece must have all stones intact. Pieces with missing or loose stones cannot be re-plated, as the process requires the jewellery to be in complete condition.
Service charges are subject to revision at be.SHinE's discretion.
Re-plating takes up to 25 working days from the date we receive your piece. Once dispatched, we'll share tracking details immediately.
Courier charges to our studio are borne by the customer. Return shipping is covered by be.SHinE.
Subhash Chowk, Near Central Bank of India
Latur – 413512, Maharashtra
Lifetime Exchange
Because your taste should evolve, and so should your collection.
Your jewellery should grow with you. Through our Lifetime Exchange service, you can trade in your old be.SHinE piece at any point in time and receive store credit towards a new piece from our current collection — at the discretion of the brand.
There's no expiry, no time limit. As long as you own the piece, you can exchange it.
Your exchange value depends on when you choose to exchange:
The exchange value is issued as store credit after physical inspection and can be used towards any piece from the current be.SHinE collection.
Exchange values are subject to revision at be.SHinE's discretion.
- Original be.SHinE piece with invoice
- All stones intact
- No damaged or chipped stones
- No broken or bent parts
- Not tampered with or altered
- Missing stones
- Damaged or chipped stones
- Broken, cracked or bent pieces
- Tampered or re-worked pieces
- No proof of purchase
Subhash Chowk, Near Central Bank of India
Latur – 413512, Maharashtra
No. Lifetime Exchange is strictly an exchange-only service. The exchange value is issued exclusively as store credit after inspection, and can only be redeemed against a new piece from the current be.SHinE collection.
No cash refunds are provided under this service, under any circumstances.
The Art of Caring
Four small rituals that will keep your be.SHinE piece shining for years to come.
Treat your jewellery like it was made for a lifetime — because it was. These four simple rituals will keep every piece radiant:
Apply jewellery last
Wear after perfume, lotion, and hairspray have fully set into the skin.
Avoid water contact
Remove before showering, swimming, or any prolonged water exposure.
Store with care
Keep in a dry, airtight pouch or box when not being worn.
Clean gently
Wipe with a soft dry cloth after each wear to preserve the shine.
Still have a question?
Our atelier answers every message personally. Reach out — we'd love to help you find, care for, or exchange your perfect piece.